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Write a review!

You may call this frustration. At least, that’s what the people at RealMac, the createors of Ember, call it.

Dan at RealMac describes how Ember was hit with negative reviews at the Mac App Store. That can happen, only that RealMac could not respond to this review nor address the reviewer to assist him. The reason? There simply is no way to respond to a review.

e feel the same way. As most of you are aware, Mellel is featured on the Mac App Store. Contrary to what many believe, though, we cannot comment or respond to reviews or questions posted as reviews on the MAS. We really want to, but can’t. We cannot even contact the reviewer.

Ah! The drawing above says it all. It also tells you that we’ve bought a Wacom tablet, but that’s another story.

Anyway, the not-being-able-to-respond thing creates a funny situation: alongside some glorious reviews with five stars and compliments, there are several reviews where people ask simple questions, don’t get an answer, get mad (and with a reason, from their point of view) and, well, give Mellel miserable rating.

And this is where you can help us. If you’re happy with Mellel, we’d love it if you could go over to the App store and leave a review. It would truly means the world to us. of course, if you’re having issues with Mellel, do write to us!

Any review would be of great value, and would help us working on and improving Mellel in the future.

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Comments

  1. Stefan Andreas Sture

    Love Mellel, but can not reivew. Have not bought it from MAS.

    From: Stefan Andreas Sture Comment posted on: 8-9-2014
  2. John

    For me there are several reasons why Mellel is the only word processor I’m happy to use. A lot of it is to do with handling of the languages which I’m using but there is also the issue of document management. It’s not just the level of control available but it’s the way that is made easy and powerful for repetitive tasks. I love the outline, comments and highlighting which all fit well with my writing process but where it really flies for me is the live bibliography integration with Sente… If I could ask anything to make it perfect then it would be to bring Mellel to the iPad too – complete with Sente integration.

    I’m not an App store customer but feel free to use my review…

    From: John Comment posted on: 8-9-2014
  3. michael

    I’ve been a convinced user of Mellel since 2006. I would be soooo happy to write a review on the App Store. Unfortunately, there is no way to write such a review without having purchased the software from the App Store. Too bad.

    I wish you all the best, and keep pushing friends adopting –and buying :-)– your wonderful piece of software.

    From: michael Comment posted on: 8-9-2014
  4. I wrote to you….

    From: Ori Redler Comment posted on: 8-16-2014
  5. Moises Zumaeta

    I’ve tried writing a review but I can’t because I did not buy mellel from the app store. Sorry, I tried! Nevertheless I love mellel! You can do so many things that you would not be able to do in word. I love it!

    From: Moises Zumaeta Comment posted on: 8-9-2014
  6. And wrote to you too…

    From: Ori Redler Comment posted on: 8-16-2014
  7. Skaertus

    Mellel is great piece of software. I am using it to write an article and I am finding it really very good. There are still some features missing, but I like the active development that is adding more and more of them, and in such a clever and original way. I already tried to leave a review, but I could not because I did not buy it via the Mac App Store… it is frustrating too.

    From: Skaertus Comment posted on: 8-9-2014
  8. Dear Skaertus,

    We could help you with the last bit courtesy of a promo code (i.e., a regular code). Just drop us a line at redlex@redlers.com and we’ll take care of the rest.

    From: Ori Redler Comment posted on: 8-16-2014
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